Cupertino, California based Apple, Inc. has found itself in hot water with fans and critics alike due to a recent revealing of the fact that the company’s latest incarnation of the iPhone smart phone line, the iPhone 4, has an issue where if the phone is gripped in a certain way the user’s hand covers the antennae built into the device and lowers the level of the signal. Now, the company’s President, Steve Jobs, has spoken out about the issue in a way that many critics has said seemed irritated. It appears that Jobs finds the whole ordeal a hassle and he says that company testing shows that, yes, the device will lose some of its signal upon the phone being gripped in the way described by fans, but that he did not believe it would be a ‘big problem’ since he claims that all smart phones have this issue. Smart phone experts have concurred that it is a common issue among devices, but that Apple customers have still complained in record numbers and are even returning their phones in order to get a full refund since they are upset over the quality of the device.
It seems that Consumer Reports, a leading magazine for the consumer interest sector, has gone so far as to refuse to recommend the device since sending and receiving calls was rated as ‘difficult’ by the magazine’s experts. Since the iPhone line counts for nearly 40% of Apple’s over all profits this is a big blow to the company and the glitch can be seen as a major quality control issue.
